Shipping Policy & Delivery Information
SHIPPING & DELIVERY
Orders placed on weekdays before 12pm will begin processing straight away and will try to dispatch within 48 hours*. Orders placed on Friday after 12pm, will be processed the following Monday.
Once your order has been processed, shipping will take between 2-5 days between major cities and towns. This is a guide only and rural addresses may take an extra 1-3 working days. Please note, there may be delays in delivery that are out of our control.
To make life simple, we offer free standard shipping on any orders $125 and over. We also offer Express shipping. Our shipping options are as follows:
STANDARD DELIVERY COSTS | AUSTRALIA
Free shipping when you spend $125 and over within Australia.
Flat Rate Shipping within Australia of $12.50 incl. rural delivery for orders under $125.
Deliveries are made during business hours Monday to Friday (excluding public holidays). Deliveries to some regional areas may be made directly to the nearest post office.
EXPRESS DELIVERY COSTS | AUSTRALIA
$18.50 for express orders through Australia Post. Please select Express shipping in the checkout for this option.
Sent via Australia Post Express. If you require an overnight/urgent service, we have urgent couriers who can make this happen for you. Email us at firstname.lastname@example.org so we can arrange for you.
Express Australia Post shipping is available to PO Box or Parcel Locker Addresses. Courier shipping is not available to PO Box or Parcel Locker addresses.
Deliveries are made during business hours Monday to Friday (excluding public holidays). Deliveries to some regional areas may be made directly to the nearest Post Office.
How do I track my order?
Once dispatched, you will receive shipping confirmation and tracking details. We ship using the following carriers with tracking numbers; Sendle, Australian Post, and MailPlus – generally orders take 2-5 business days to arrive. We endeavour to get your wellbeing gift to you or the recipient in the safest, most economical way possible. Please note, there may be delays in deliveries that are out of our control. Once dispatched, the delivery time will depend on exactly where your order is being delivered to.
Can I request delivery for a specific date?
We will try and accommodate requests for specific delivery dates. However, this may not always be possible. Simply email us at email@example.com.
What information do I need to provide for delivery to a home address?
Please include the recipient's name, full address and contact phone number in the shipping address section of the cart section. If you are gifting to someone, please use your email address so you receive the order details and receipt but make sure you put the recipient’s details in the shipping section and put your details in the billing section. If you want to personalise your message or have any special requests, please include the details in the Additional Information box at checkout or email us.
Does the recipient need to be home for delivery?
No. The courier/postal service used has been given 'Authority to Leave' for all orders. If the recipient is not home, they will leave the order in a safe area or leave a delivery note. If you would prefer to have 'Signature on delivery' you will need to instruct us before making the order or leave a message in the Additional Information box at checkout.
Please provide any additional delivery instructions in the Additional Information box on checkout (e.g. may leave behind letterbox) along with the gift card message. Please note a re-delivery fee may be applied if you select that you do not want the gift box left outside the premises and the recipient is not home.
What details do I need to provide when delivering to a hospital?
Please be sure to include hospital name, the recipients 'check-in' name, ward and room number. Please check the estimated delivery dates above to ensure the recipient will not have checked out of hospital before the gift box is expected to be delivered. The Wellbeing Store takes no responsibility should the recipient check out prior to the expected delivery date.
Do we deliver to PO boxes?
Yes we do via Australian Postal service. Not via courier.
What details do I need to provide when delivering to a business address?
Please be sure to include the company name, recipient's name and if delivery is to be sent to reception or the delivery dock.
Can the delivery status of my order be tracked online?
Yes. Once your order has been completed we will email you a tracking number so you can track the delivery online.
What happens if I supply the wrong address?
The Wellbeing Store takes no responsibility if you provide the wrong delivery address. Please contact us as soon as possible if you do notice you provided the wrong address.
What do I do if an item is damaged during delivery?
Please contact us within 7 days of delivery and we can arrange a replacement of the damaged product.
Is an invoice or receipt sent with the order?
The receipt is emailed to the purchaser upon purchase based on the email address provided at the time of purchase. No receipt or invoice is sent with the order dispatched.