DELIVERY 

Orders placed on weekdays before 10am will begin processing straight away and will try to dispatch within 24 hours*. Orders placed on Friday after 10am, will begin processing the following Monday. Once your order has been processed, we offer a next working day courier service between major cities and towns. This is a guide only and rural addresses may take an extra 1-3 working days. During COVID-19, there may be longer delays in delivery.

* If there are any delays with product availability we will advise you that same day.

To make life simple, we offer free standard shipping on any orders over $100.

For other shipping options, see below:


STANDARD DELIVERY COSTS | AUSTRALIA

Free shipping when you spend over $100 within Australia. 

Flat Rate Shipping | Australia $12.50 incl. rural delivery for orders under $100.

Deliveries are made during business hours Monday to Friday (excluding public holidays). Deliveries to some regional areas may be made directly to the nearest post office.

EXPRESS DELIVERY COSTS | AUSTRALIA 

  • $12.95-19.95 for all orders depending on your delivery postcode and order weight. Please advise if you want express shipping in the notes section.
  • Sent via StarTrack, Australia Post Express or StarTrack Courier (depending on your delivery postcode)
  • Next business day delivery to all capital cities and some metro areas if the order is placed before 1pm (Sydney time)
  • Not available to PO Box or Parcel Locker addresses.
  • Deliveries are made during business hours Monday to Friday (excluding public holidays)
  • Deliveries to some regional areas may be made directly to the nearest Post Office

PREFERRED DATE DELIVERY | AUSTRALIA

  • Free shipping when you spend over $100.
  • $16.95 - $24.95 for orders under $100 (depending on the delivery postcode)
  • Delivery on your requested day
  • Only offered to delivery postcodes within capital cities and major metropolitan areas
  • Sent via StarTrack, Sendle, Australia Post (depending on your delivery postcode)
  • Not available to PO Box or Parcel Locker addresses
  • Deliveries are made during business hours Monday to Friday (excluding public holidays)

How do I track my order?
Once dispatched, you will receive shipping confirmation and tracking details. We ship using the following carriers with tracking numbers; Sendle, Fastway Couriers, Australian Post, and StarTrack – generally orders take 1-5 business days to arrive. We endeavour to get your product to you in the safest, most economical way possible and aim to use overnight couriers where possible. Given COVID-19, there may be some delays in deliveries.  Once dispatched, the delivery time will depend on exactly where your order is being delivered to.

Can I request delivery for a specific date?
We will try and accommodate requests for specific delivery dates. However, this may not always be possible. Simply email us at hello@thewellbeingstore.com.au.

What information do I need to provide for delivery to a home address?
Please include the recipient's name, full address and contact phone number in the shipping address section of the cart section. If you are gifting to someone, please use your email address so you receive the order details and receipt but make sure you put the recipient’s details in the shipping section and put your details in the billing section.  If you want to personalise your message or have any special requests, please include the details in the Additional Information box at checkout.

Does the recipient need to be home for delivery?
No. The courier is given 'Authority to Leave' for all orders. If the recipient is not home, the courier will leave the order in a safe area or leave a delivery note. If you would prefer to have 'Signature on delivery' you will need to instruct us before making the order or leave a message in the Additional Information box at checkout.

Please provide any additional delivery instructions in the Additional Information box on checkout (e.g. behind letterbox) along with the gift card message. Please note a re-delivery fee may be applied if you select that you do not want the gift box left outside the premises and the recipient is not home.

What details do I need to provide when delivering to a hospital?
Please be sure to include hospital name, the recipients 'check-in' name, ward and room number. Please check the estimated delivery dates above to ensure the recipient will not have checked out of hospital before the gift box is expected to be delivered. The Wellbeing Store takes no responsibility should the recipient check out prior to the expected delivery date.

Do we deliver to PO boxes?
Not as a general rule at this time. We offer a door to door delivery service or a courier service. If you really want to send to a PO Box, please email us at hello@thewellbeingstore.com.au and we will try to accommodate your request.

What details do I need to provide when delivering to a business address?
Please be sure to include the company name, recipient's name and if delivery is to be sent to reception or the delivery dock.

Can the delivery status of my order be tracked online?
Yes. Once your order has been completed we will email you a tracking number so you can track the delivery online.

What happens if I supply the wrong address?
The Wellbeing Store takes no responsibility if you provide the wrong delivery address. Please contact us as soon as possible if you do notice you provided the wrong address.

What do I do if an item is damaged during delivery?
Please contact us within 7 days of delivery and we can arrange re-delivery of the damaged product.

Is an invoice or receipt sent with the order?
No. The receipt is emailed to the purchaser upon purchase based on email address provided at the time of purchase.

How long does delivery take? Orders placed on weekdays before 10am (Byron time GMT+10) will begin processing straight away and will try to dispatch the same day* for overnight delivery. However, orders that fall after 10am, we will begin processing straight away but may not get overnight delivery. Orders placed on Friday after 10 am will begin processing the following Monday. Once your order has been processed, we offer a next working day courier service between major cities and towns

Deliveries take place Monday to Friday. Once the courier has picked up your order from The Wellbeing Store HQ, you'll be emailed a tracking number so that you can follow the journey of your parcel. All parcels are set to 'Authority to Leave' which means if you're not home at the time of delivery the courier will leave your parcel in a safe place on your property where possible. They do not require a signature. 

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