If you have ordered a preorder product, we will be in contact to advise on more specific timing of your order. Typically, preorders are 2-3 weeks before they are despatched.
The product I would like is currently out of stock
Please contact us at email@example.com if you would like a product that is currently out of stock and we will do our very best to get it back in for you and can also put you on the waitlist or recommend alternatives.
How can I find out more information about the products?
We understand that you may have specific allergies, want to know their ingredients, how to use them effectively or where they are sourced from. We love curiosity! Simply email us at firstname.lastname@example.org and we can advise on any queries about our products.
Can I add products to an existing wellbeing kit?
Yes, you most certainly can. We allow for 1-2 extra products to fit into the kits should you wish to upgrade. Just add them to your cart at the point of purchase and put a note in the message section so we know to include them in the kit.
Can I change the products in the wellbeing kit?
At the moment, we are not offering interchangeable items. Every kit has been carefully considered and curated to kick start the wellbeing need of that kit. You can email us at email@example.com should you have a specific wellbeing need or want to create your own bespoke kit.
Can I make my own wellbeing kit?
Yes you can, if you add everything you want into your cart and mention that it is a bespoke kit in the Gift Message section, we will make this into a kit for you. Kits need to be $100 or over in value. If you order separate products and don't advise us, they will simply be wrapped in our signature tissue and mailed in one of our compostable bags. Alternatively, you can email us at firstname.lastname@example.org with details on which products you wish to create in your kit and we can arrange for you.
Do you have a physical store?
Yes we do! Come and see us at 3a/11 Banksia Drive, Byron Bay, NSW. Our location and opening hours are on our Contact Us page.
How can I place an order?
You can order online at www.thewellbeingstore.com.au and shop by collections/wellbeing needs. Select the wellbeing kit or products you would like to purchase and proceed to checkout. At the checkout, the address you provide will be where the items are sent to unless you have a different shipping address.
You will be required to provide the full name and address for yourself and the recipient at checkout to ensure safe delivery. If you have any queries, please email us on email@example.com.
Can I place an order from outside Australia?
At this time, we are not shipping internationally. Once COVID-19 restrictions have lifted, we plan to ship to New Zealand and then globally later this year once life is back to 'normal'. If you are interested in being in the know when we will be shipping internationally, please let us know at firstname.lastname@example.org
Can I add a personalised message to my order?
Every Wellbeing need collection/kit has its own unique gift card with a quote relevant to the wellbeing need. At the point of checkout, please put your personalised message into the Gift Message section. Gift cards are only provided with the Wellbeing Kits and are not provided with individual product orders.
Do you take corporate orders?
We most certainly do! At The Wellbeing Store, we would love to help you create special Wellbeing Kits or bespoke curations for your clients and people. Please email us at email@example.com to find out more.
Can you gift wrap my Wellbeing Kit or product?
Each kit comes in a sustainable matt black branded kraft box with a surprising duck egg blue interior to create a beautiful experience when you open the kit. Each gift box is presented with a beautiful grosgrain branded ribbon and unique wellbeing quote card where you can add a personalised message. The card is placed on top of our Wellbeing journey sustainable tissue paper and sealed with a sticker. Underneath are the products that sit on a bed of black crinkled paper to keep them in place.
If you have ordered an individual product, it will be wrapped with our tissue and sticker and put into a compostable bag. Please note, individual products do not come with our branded boxes.
How do I know my order has been placed?
Once you have selected your order and press Pay Now at our online checkout, your payment will be processed and your order will be placed. If successful, the checkout page will refresh to show your order number and allow you to print a receipt. You will also be sent a confirmation email to the email address you provided when placing your order. The email will also contain your order invoice.
Can I amend my order once it has been placed?
Once your order has been placed, we are only able to make amendments if the order is not yet dispatched. Once the order has been dispatched, no amendments can be made. This includes any changes to the delivery address, ordered items, gift card messages, etc.
Please note that during the busy Christmas period (November/December), we will not be able to make any changes to orders once they have been placed on the website, regardless of whether or not they have been dispatched.
SHIPPING & DELIVERY
All our postage and delivery information is on our Shipping Policy & Delivery Information page.
Which payment methods do you accept?
We accept VISA, Mastercard and AMEX through a secure payment gateway (powered by Shopify), PayPal, and AfterPay. If you prefer to pay via bank transfer please email us on firstname.lastname@example.org to arrange payment and delivery. We do not accept cash or cheques.
What currency are the Wellbeing Kits and products priced at?
Australian dollars. AUD.
What are your Returns and Refunds policies?
We do not provide refunds for change of mind after the order has been dispatched or if the wrong address was provided at checkout. If any of the products were damaged during transit please contact us within 7 days of delivery and we can arrange a replacement or refund.
If you have any questions that we haven’t covered here, or if we can help with anything at all, please contact us at email@example.com