If you have any questions that we haven’t covered here, send us an email hello@thewellbeingstore.com.au

PRODUCTS

Preorders

If you have ordered a preorder product, we will be in contact to advise on more specific timing of your order. Typically, preorders are 2-3 weeks before they are despatched.

The product I would like is currently out of stock

Please contact us at hello@thewellbeingstore.com.au  if you would like a product that is currently out of stock and we will do our very best to get it back in for you and can also put you on the waitlist or recommend alternatives.

How can I find out more information about the products?

We understand that you may have specific allergies, want to know their ingredients, how to use them effectively or where they are sourced from. We love curiosity! Simply email us at hello@thewellbeingstore.com.au and we can advise on any queries about our products.

Can I add products to an existing wellbeing kit? 

Yes, you most certainly can.  We allow for 1-2 extra products to fit into the kits should you wish to upgrade. Just add them to your cart at the point of purchase and put a note in the message section so we know to include them in the kit.

Can I change the products in the wellbeing kit?
At the moment, we are not offering interchangeable items. Every kit has been carefully considered and curated to kick start the wellbeing need of that kit.  You can email us at hello@thewellbeingstore.com.au should you have a specific wellbeing need or want to create your own bespoke kit.

Can I make my own wellbeing kit?
Yes you can, if you add everything you want into your cart and mention that it is a bespoke kit in the Gift Message section, we will make this into a kit for you.  Kits need to be $100 or over in value.  If you order separate products and don't advise us, they will simply be wrapped in our signature tissue and mailed in one of our compostable bags.  Alternatively, you can email us at hello@thewellbeingstorecom.au with details on which products you wish to create in your kit and we can arrange for you.

Do you have a physical store?

Not at this stage. We are an online business only with HQ located at Byron Bay. 

ORDERS

How can I place an order?

You can order online at www.thewellbeingstore.com.au and shop by collections/wellbeing needs. Select the wellbeing kit or products you would like to purchase and proceed to checkout. At the checkout, the address you provide will be where the items are sent to unless you have a different shipping address.

You will be required to provide the full name and address for yourself and the recipient at checkout to ensure safe delivery. If you have any queries, please email us on hello@thewellbeingstore.com.au.

Can I place an order from outside Australia?

At this time, we are not shipping internationally. Once COVID-19 restrictions have lifted, we plan to ship to New Zealand and then globally later this year once life is back to 'normal'. If you are interested in being in the know when we will be shipping internationally, please let us know at hello@thewellbeingstore.com.au

Can I add a personalised message to my order?

Every Wellbeing need collection/kit has its own unique gift card with a quote relevant to the wellbeing need.  At the point of checkout, please put your personalised message into the Gift Message section. Gift cards are only provided with the Wellbeing Kits and are not provided with individual product orders. 

Do you take corporate orders?

We most certainly do! At The Wellbeing Store, we would love to help you create special Wellbeing Kits or bespoke curations for your clients and people. Please email us at hello@thewellbeingstore.com.au to find out more.

Can you gift wrap my Wellbeing Kit or product?

Each kit comes in a sustainable matt black branded kraft box with a surprising duck egg blue interior to create a beautiful experience when you open the kit.  Each gift box is presented with a beautiful grosgrain branded ribbon and unique wellbeing quote card where you can add a personalised message. The card is placed on top of our Wellbeing journey sustainable tissue paper and sealed with a sticker. Underneath are the products that sit on a bed of black crinkled paper to keep them in place.

If you have ordered an individual product, it will be wrapped with our tissue and sticker and put into a compostable bag.  Please note, individual products do not come with our branded boxes.

How do I know my order has been placed?

Once you have selected your order and press Pay Now at our online checkout, your payment will be processed and your order will be placed. If successful, the checkout page will refresh to show your order number and allow you to print a receipt.  You will also be sent a confirmation email to the email address you provided when placing your order. The email will also contain your order invoice.

Can I amend my order once it has been placed?

Once your order has been placed, we are only able to make amendments if the order is not yet dispatched. Once the order has been dispatched, no amendments can be made. This includes any changes to the delivery address, ordered items, gift card messages, etc.

Please note that during the busy Christmas period (November/December), we will not be able to make any changes to orders once they have been placed on the website, regardless of whether or not they have been dispatched.

DELIVERY

The Wellbeing Store sends orders either via overnight courier for most orders or express post- depending on where your recipient lives.  Orders placed on weekdays before 10am will begin processing straight away and will try to dispatch the same day*. However, orders that fall after 10am, we will begin processing straight away but may not get overnight delivery. Orders placed on Friday after 10am, will begin processing the following Monday. Once your order has been processed, we offer a next working day courier service between major cities and towns. This is a guide only and rural addresses may take an extra 1-3 working days. During COVID-19, there may be longer delays in delivery.

* If there are any delays with product availability we will advise you that same day.

To make life simple, we offer free standard shipping on any orders $75 and over.

For other shipping options, see below:

STANDARD DELIVERY COSTS | AUSTRALIA

Free shipping when you spend $75 and over within Australia. 

Flat Rate Shipping | Australia $10 incl. rural delivery for orders under $75.

Deliveries are made during business hours Monday to Friday (excluding public holidays). Deliveries to some regional areas may be made directly to the nearest Post Office. 

EXPRESS DELIVERY COSTS | AUSTRALIA 

$16.95-$24.95 for orders depending on your delivery postcode.

Sent via StarTrack, Australia Post Express or StarTrack Courier (depending on your delivery postcode)

Next business day delivery to all capital cities and some metro areas if the order is placed before 1pm (Sydney time).

Not available to PO Box or Parcel Locker addresses.

Deliveries are made during business hours Monday to Friday (excluding public holidays). Deliveries to some regional areas may be made directly to the nearest Post Office.

 

How do I track my order?

Once dispatched, you will receive shipping confirmation and tracking details. We ship using the following carriers with tracking numbers; Sendle, Fastway Couriers, Australian Post, and StarTrack – generally orders take 1-5 business days to arrive. We endeavour to get your product to you in the safest, most economical way possible and aim to use overnight couriers where possible. Given COVID-19, there may be some delays in deliveries.

Once dispatched, the delivery time will depend on exactly where your order is being delivered to.

Can I request delivery for a specific date?
We will try and accommodate requests for specific delivery dates. However, this may not always be possible. Simply email us at hello@thewellbeingstore.com.au.

What information do I need to provide for delivery to a home address?

Please include the recipient's name, full address and contact phone number in the shipping address section of the cart section. If you are gifting to someone, please use your email address so you receive the order details and receipt but make sure you put the recipient’s details in the shipping section and put your details in the billing section.  If you want to personalise your message or have any special requests, please include the details in the Additional Information box at checkout.

Does the recipient need to be home for delivery?

No. The courier is given 'Authority to Leave' for all orders. If the recipient is not home, the courier will leave the order in a safe area or leave a delivery note. If you would prefer to have 'Signature on delivery' you will need to instruct us before making the order or leave a message in the Additional Information box at checkout.

Please provide any additional delivery instructions in the Additional Information box on checkout (e.g. behind letterbox) along with the gift card message. Please note a re-delivery fee may be applied if you select that you do not want the gift box left outside the premises and the recipient is not home.

What details do I need to provide when delivering to a hospital?

Please be sure to include hospital name, the recipients 'check-in' name, ward and room number. Please check the estimated delivery dates above to ensure the recipient will not have checked out of hospital before the gift box is expected to be delivered. The Wellbeing Store takes no responsibility should the recipient check out prior to the expected delivery date.

Do we deliver to PO boxes?

Not as a general rule at this time. We offer a door to door delivery service or a courier service. If you really want to send to a PO Box, please email us at hello@thewellbeingstore.com.au and we will try to accommodate your request.

What details do I need to provide when delivering to a business address?

Please be sure to include the company name, recipient's name and if delivery is to be sent to reception or the delivery dock.

Can the delivery status of my order be tracked online?

Yes. Once your order has been completed we will email you a tracking number so you can track the delivery online.

What happens if I supply the wrong address?

The Wellbeing Store takes no responsibility if you provide the wrong delivery address. Please contact us as soon as possible if you do notice you provided the wrong address.

What do I do if an item is damaged during delivery?

Please contact us within 7 days of delivery and we can arrange re-delivery of the damaged product.

Is an invoice or receipt sent with the order?

No. The receipt is emailed to the purchaser upon purchase based on email address provided at the time of purchase.

How long does delivery take?

Orders placed on weekdays before 10am (Byron time GMT+10) will begin processing straight away and will try to dispatch the same day* for overnight delivery. However, orders that fall after 10am, we will begin processing straight away but may not get overnight delivery. Orders placed on Friday after 10 am will begin processing the following Monday. Once your order has been processed, we offer a next working day courier service between major cities and towns

Deliveries take place Monday to Friday. Once the courier has picked up your order from The Wellbeing Store HQ, you'll be emailed a tracking number so that you can follow the journey of your parcel. All parcels are set to 'Authority to Leave' which means if you're not home at the time of delivery the courier will leave your parcel in a safe place on your property where possible. They do not require a signature. 

PAYMENT

Which payment methods do you accept?

We accept VISA, Mastercard and AMEX through a secure payment gateway (powered by Shopify), PayPal, and AfterPay. If you prefer to pay via bank transfer please email us on hello@thewellbeingstore.com.au to arrange payment and delivery. We do not accept cash or cheques.

RETURNS

We do not provide refunds for change of mind after the order has been dispatched or if the wrong address was provided at checkout. If any of the products were damaged during transit please contact us within 7 days of delivery and we can arrange a replacement.

What currency are the Wellbeing Kits and products priced at?

Australian dollars. AUD.

=========================================================== 

If you have any questions or if we can help with anything at all, please contact us on hello@thewellbeingstore.com.au

 

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
You have successfully subscribed.